add tickets controller

main
sebastian.serfling 2024-08-16 12:57:18 +02:00
parent 94292ab0f7
commit 2e44a7eee5
3 changed files with 105 additions and 1 deletions

7
.env Normal file
View File

@ -0,0 +1,7 @@
## Ticketsystem
ZAMMAD_URL = "https://ticket.stines.de/api/v1"
ZAMMAD_API_TOKEN ="1v4XGY7cZpBXSfb4s_tIBbywQjcaDV6q65IXQyVXrrBDqVtmAtLxM5tOqIAp0VXZ"
## API-Server
API_SERVER = "http://api.stines.de:8001"
API_TOKEN = "^YWUbG7yX*V!tV^KBSd*2c&vdN3wV9a2i7f3hfGFMBYFxi6#mMiJGiaA5KEHE%B*miK%qb7rQ67gmcYP@gqmux8"

View File

@ -2,6 +2,5 @@
<project version="4">
<component name="VcsDirectoryMappings">
<mapping directory="" vcs="Git" />
<mapping directory="$PROJECT_DIR$/1.1" vcs="Git" />
</component>
</project>

98
controller/tickets.py Normal file
View File

@ -0,0 +1,98 @@
import requests
import json
from datetime import datetime, timedelta
from dotenv import load_dotenv
import os
# Lade die Umgebungsvariablen aus der .env Datei
load_dotenv()
# Hole die Werte aus der .env Datei
zammad_url = os.getenv('ZAMMAD_URL')
zammad_api_token = os.getenv('ZAMMAD_API_TOKEN')
api_url = os.getenv('API_SERVER')
api_token = os.getenv('API_TOKEN')
headers_zammad = {"Authorization": f"Token token={zammad_api_token}"}
headers_api = {"access_token": f"{api_token}", "Content-Type": "application/json"}
# API Anfrage an Zammad für Organisationen
response_org = requests.get(f"{zammad_url}/organizations", headers=headers_zammad)
# API Anfrage an Zammad für Benutzer
response_user = requests.get(f"{zammad_url}/users", headers=headers_zammad)
if response_org.status_code == 200 and response_user.status_code == 200:
organizations = response_org.json()
users = response_user.json()
# Erstelle ein Dictionary, das die Organisationen nach ID speichert
org_dict = {org['id']: org['domain'] for org in organizations}
# Erstelle ein Dictionary, das die Benutzer nach ID speichert
user_dict = {user['id']: user for user in users}
# Berechne den ersten und letzten Tag des letzten Monats
today = datetime.now()
first_day_last_month = today.replace(day=1) - timedelta(days=1)
first_day_last_month = first_day_last_month.replace(day=1)
last_day_last_month = today.replace(day=1) - timedelta(days=1)
# Formatierung der Daten für den Vergleich
start_date_str = first_day_last_month.strftime('%Y-%m-%dT%H:%M:%SZ')
end_date_str = last_day_last_month.strftime('%Y-%m-%dT%H:%M:%SZ')
# API Anfrage an Zammad für Tickets mit Pagination und Sortierung
params = {
'query': f"last_close_at:[{start_date_str} TO {end_date_str}]",
'sort_by': 'last_close_at',
'order': 'desc',
'per_page': 100,
'page': 1
}
response_tickets = requests.get(f"{zammad_url}/tickets/search", headers=headers_zammad, params=params)
if response_tickets.status_code == 200:
response_data = response_tickets.json()
# Extrahiere die Ticket-IDs und die zugehörigen Ticket-Daten aus assets
ticket_ids = response_data.get('tickets', [])
ticket_assets = response_data.get('assets', {}).get('Ticket', {})
# Filtere die Tickets, extrahiere die benötigten Felder und verknüpfe mit Organisationen und Benutzern
filtered_tickets = [
{
'number': ticket_data.get('number'),
'title': ticket_data.get('title'),
'create_date': datetime.strptime(ticket_data.get('created_at'), '%Y-%m-%dT%H:%M:%S.%fZ').strftime('%Y-%m-%d %H:%M:%S') if ticket_data.get('created_at') else None,
'closed_date': datetime.strptime(ticket_data.get('last_close_at'), '%Y-%m-%dT%H:%M:%S.%fZ').strftime('%Y-%m-%d %H:%M:%S') if ticket_data.get('last_close_at') else None,
'organization_domain': org_dict.get(ticket_data.get('organization_id')),
'time_unit': ticket_data.get('time_unit') if ticket_data.get('time_unit') is not None else "0",
'created_by': user_dict.get(ticket_data.get('created_by_id'), {}).get('login')
}
for ticket_id in ticket_ids
if (ticket_data := ticket_assets.get(str(ticket_id)))
]
# Ausgabe der gefilterten Tickets als JSON-String
json_output = json.dumps(filtered_tickets, indent=4, ensure_ascii=False)
for tickets in filtered_tickets:
# POST-Anfrage an den anderen API-Server
print(tickets)
response_post = requests.post(f"{api_url}/post/tickets", headers=headers_api, json=tickets)
# Überprüfen der Antwort des API-Servers
if response_post.status_code == 200 or response_post.status_code == 201:
print("Data successfully posted.")
else:
print(f"Failed to post data. Status code: {response_post.status_code}")
print(f"Response content: {response_post.content.decode('utf-8')}")
else:
print(f"Failed to retrieve tickets. Status code: {response_tickets.status_code}")
else:
if response_org.status_code != 200:
print(f"Failed to retrieve organizations. Status code: {response_org.status_code}")
if response_user.status_code != 200:
print(f"Failed to retrieve users. Status code: {response_user.status_code}")